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Russian competition law and economy

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Consumer Satisfaction Monitoring of Natural Monopoly Services in the Leningrad Region

https://doi.org/10.47361/2542-0259-2021-1-25-76-81

Abstract

The paper is demonstrates the results of consumer satisfaction monitoring with the services of natural monopolies in the Leningrad Region. The article reveals some reasons for the dissatisfaction of respondents. The authors identify the problems in natural monopolies and partners relations and propose ways to solve them.

About the Authors

Yu. A. Svalova
St. Petersburg State University
Russian Federation

Yulia A. Svalova

Smolny str., 1/3, 9th entrance, St. Petersburg, 191124



A. N. Pleteshkov
Leningrad OFAS Russia; St. Petersburg State University
Russian Federation

Alexander N. Pleteshkov

Smolny str., 3, St. Petersburg, 191124; Smolny str., 1/3, 9th entrance, St. Petersburg, 191124



References

1. Vasilyeva E. M. Should competition be protected from natural monopoly? // Proceedings of the Seventh International Conference. 2017. P 512— 519 (In Russ.)

2. Dolmatov I.A., Dvorkin V.V., Maskaev I.V. Monitoring of performance (benchmarking) companies engaged in the water supply sector in Russia // V Book: XVI April International Scientific conference on the development of the economy and society: In 4 book. / Editor-incharge: E. G. Yasin. Kn. 2. M.: Publishing House of the Higher School of Economics, 2016. P. 549—560 (In Russ.)

3. Ivashinenko N. N., Teodorovich M. L., Patokina N. N. Possibilities for involving the populationin the regulationof market competition // Vestnik of Lobachevsky state university of Nizhni Novgorod. Series: social sciences. 2019. No. 1 (53). P. 41—48 (In Russ.)

4. Ivashinenko N. N., Teodorovich M. L. Developing monitoring of the competition at the municipal level // Sociological almanac. 2015. No. 6. P. 428—435 (In Russ.)


Review

For citations:


Svalova Yu.A., Pleteshkov A.N. Consumer Satisfaction Monitoring of Natural Monopoly Services in the Leningrad Region. Russian competition law and economy. 2021;(1):76-81. (In Russ.) https://doi.org/10.47361/2542-0259-2021-1-25-76-81

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ISSN 2542-0259 (Print)