Consumer Satisfaction Monitoring of Natural Monopoly Services in the Leningrad Region
https://doi.org/10.47361/2542-0259-2021-1-25-76-81
Abstract
The paper is demonstrates the results of consumer satisfaction monitoring with the services of natural monopolies in the Leningrad Region. The article reveals some reasons for the dissatisfaction of respondents. The authors identify the problems in natural monopolies and partners relations and propose ways to solve them.
About the Authors
Yu. A. SvalovaRussian Federation
Yulia A. Svalova
Smolny str., 1/3, 9th entrance, St. Petersburg, 191124
A. N. Pleteshkov
Russian Federation
Alexander N. Pleteshkov
Smolny str., 3, St. Petersburg, 191124; Smolny str., 1/3, 9th entrance, St. Petersburg, 191124
References
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Review
For citations:
Svalova Yu.A., Pleteshkov A.N. Consumer Satisfaction Monitoring of Natural Monopoly Services in the Leningrad Region. Russian competition law and economy. 2021;(1):76-81. (In Russ.) https://doi.org/10.47361/2542-0259-2021-1-25-76-81